Found yourself in an emergency?
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Contact us today to make an enquiry, and experience our unparalleled service. Our team is ready to help with all your plumbing, heating and gas needs.

Phone:
Office:
Suite RA01, 195-197 Wood Street, London, E17 3NU
Hours:
24/7 Emergency Service
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Frequently Asked Questions

Common questions about our gas, boiler and emergency services

If you smell gas, it’s a serious emergency. Immediately turn off the gas supply at the meter, open all windows and doors, extinguish any flames, and leave the property. Do not use electrical switches or create any sparks. Call the National Gas Emergency Service on 0800 111 999, then contact us on 07508 909 250 for immediate assistance.

We guarantee a rapid response time of up to 1 hour for emergency callouts across Greater London and Essex. Our 24/7 emergency service means we’re available day or night, 365 days a year. For urgent gas leaks or boiler breakdowns, we prioritise your call and dispatch our nearest qualified engineer immediately.

If your boiler has stopped working completely, especially during cold weather, this can be considered an emergency. We offer 24/7 emergency boiler repair services. Our Gas Safe registered engineers can diagnose and fix most boiler issues on the same day. If you have no heating or hot water, call us immediately on 07508 909 250.

Yes, all our engineers are Gas Safe registered and can provide Gas Safety Certificates (CP12) for landlords and property owners. These certificates are required by law for rental properties and must be renewed annually. We can also perform gas safety checks and issue certificates for homeowners.

We provide 24/7 emergency plumbing, heating and gas services across Greater London, which includes all London boroughs, and Essex. Our rapid response guarantee of up to 1 – 2 hours applies to all these areas.

We provide clear, upfront pricing with no hidden fees. Emergency callout charges vary depending on the time of day and the nature of the emergency. We’ll always provide a transparent quote before starting any work. Our competitive rates ensure you get fair pricing for quality emergency service.

Yes, our qualified heating engineers are experienced with all major boiler brands including Worcester Bosch, Vaillant, Ideal, Baxi, and many others. We carry a comprehensive range of parts and can diagnose and repair most boiler issues. If a repair isn’t possible, we can advise on replacement options.

Yes, all our work comes with a comprehensive 12-month guarantee. This covers both parts and labour, giving you total peace of mind. If any issues arise with work we’ve completed, we’ll return to fix it at no extra cost within the guarantee period.